| Resource | Category | Topic |
|---|---|---|
| eCourse Outline: Starting a Business in NH - Planning and Research Outline of eCourse Starting a Business in NH - Planning and Research.
|
Accounting/Money management, Business planning, Customer service, Financing a business, Starting a business | Think, Launch |
| eCourse Outline: Igniting Your Business through DEI and Inclusive Leadership Outline of eCourse Igniting Your Business through DEI and Inclusive Leadership.
|
Business planning, Customer service, Growing a business | Launch, Grow, Reinvent |
| NH SBDC Handout 2-page handout:about NH SBDC and our impact on the NH economy and on NH small businesses.
|
Customer service | Think |
| Improving Customer Support with Your Website Customer support is very important to increasing future sales. This article goes over how to improve your customer support efforts with your website.
|
Customer service | Grow |
| Providing Great Customer Service Through Social Media A look at how to use social media to provide customer service.
|
Customer service | Think |
| Ultimate Guide to Measuring Customer Satisfaction This article looks over how to measure customer satisfaction.
|
Customer service | Think |
| Overcoming Common Customer Objections How to deal with common customer objections.
|
Customer service | Think |
| Everyone Should be Feeling the Customer's Pain Learn the importance of understanding your customers.
|
Customer service | Think |
| 7 Best Ways to Gather Customer Loyalty A look at the importance of customer loyalty.
|
Customer service | Think |
| How to Create a Customer Service Plan There is a revolution where customers reward the companies that satisfy their needs and expectations and attack those that are not responsive to…
|
Customer service | Think |
| How to Use E-mail to Improve Customer Service Learn how to use e-mail to improve customer service with this article from Inc.
|
Customer service | Think |
| Customer Relationship Management - Small/Medium Business This booklet is designed to help small and medium business owners understand the basics of customer relationship management (CRM) and, more…
|
Customer service | Think |
| The Business Case for Loving Customers It’s a great feeling when an employee goes out of their way to be helpful. It’s also memorable when someone remembers your name, takes ownership to…
|
Customer service | Think |
| The Art of Customer Loyalty In a world where your competitors are only a click away, customer loyalty really is the new marketing. Today’s customers have access to an endless…
|
Customer service | Think |
| Customer Retention Strategies A look at what customer retention is and 16 proven retention strategies.
|
Customer service | Think |
| How to Start a Customer Rewards Program Giving something back to your best customers has become a competitive necessity in certain industries. Here's how to keep your best buyers loyal…
|
Customer service | Grow |
| Implementing Customer Loyalty Programs A look into establishing a customer loyalty program.
|
Customer service | Grow |
| The Personality that Succeeds in Customer Support This article from HelpScout goes over personality in customer support.
|
Customer service | Think |
| Driving Optimum Customer Retention and Loyalty Performance group offers ways to improve customer loyalty through engagement.
|
Customer service | Grow |
| How to Make the Most of Customer Feedback A guide to help you determine why gathering customer feedback is important, how to get customer feedback, and what to do with that feedback once you…
|
Customer service | Grow |