Resource Center

A few employee empowerment strategies that transcend industry, product and the like.

Professional speaker and New York Times bestselling author, Shep Hyken, tells his famous customer service story about the taxi cab driver. This…

Don't just answer the phone, master it with Phone Skills by Canity.

5 free customer service training games

Here are seven bullet points emphasized frequently in hospital and other healthcare environments.

Great customer service is key to making your small business stand out, learn more about how you can use this strategy to your advantage.

The essential skill set for anyone aspiring to succeed in customer service.

Here are some tips for providing excellent telephone customer service.

In this article, corporate trainers are working to improve service on the telephone. And call center operators describe what it's like on their…

To improve your telephone communication skills, be sure to master the following tips.

A video that's about how the Zappo's brand handles customer service.

Here are a few customer service tips for identifying ways to better serve customers.

This article concentrates on why reactive customer service is no longer good enough.

In this article the author explores where the opportunities lie and will provide some examples of companies that are experiencing great results via…

This article explores proactive customer service.

Organizations that provide outstanding customer service, do so intentionally by creating a customer service strategy.

Every company vows to have great customer service. But when it comes to hiring the people who deliver it, there are a lot of easy-to-make mistakes.…

An article that describes what a sales team does that kills customer relations.

An article describing the right and wrong things to customers.

5 new expectations customer expect that you must meet now.