Resource Center

There is a revolution where customers reward the companies that satisfy their needs and expectations and attack those that are not responsive to…

Learn how to use e-mail to improve customer service with this article from Inc.

This booklet is designed to help small and medium business owners understand the basics of customer relationship management (CRM) and, more…

It’s a great feeling when an employee goes out of their way to be helpful. It’s also memorable when someone remembers your name, takes ownership to…

In a world where your competitors are only a click away, customer loyalty really is the new marketing. Today’s customers have access to an endless…

A look at what customer retention is and 16 proven retention strategies.

Giving something back to your best customers has become a competitive necessity in certain industries. Here's how to keep your best buyers loyal…

A look into establishing a customer loyalty program.

This article from HelpScout goes over personality in customer support.

Performance group offers ways to improve customer loyalty through engagement.

A guide to help you determine why gathering customer feedback is important, how to get customer feedback, and what to do with that feedback once you…

Learn how to increase customer loyalty and referrals with this video from Patrick Galvin.

A guide to customer relationship management.

An article on customer relationships from Entrepreneur.

Official tax center for small businesses and the self-employed on the IRS website.

Estimate your health tax credit with this tool from HealthCare.gov.

A list of 20 tools and applications that can help you run your small business.

A list of different techniques to close the deal.

An Entrepreneur article on making your marketing message stand out.

Website for the US Patent and Trademark Office.