Customer service
| Resource | Category | Topic |
|---|---|---|
| How to Use E-mail to Improve Customer Service Learn how to use e-mail to improve customer service with this article from Inc.
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Customer service | Think |
| Customer Relationship Management - Small/Medium Business This booklet is designed to help small and medium business owners understand the basics of customer relationship management (CRM) and, more…
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Customer service | Think |
| The Business Case for Loving Customers It’s a great feeling when an employee goes out of their way to be helpful. It’s also memorable when someone remembers your name, takes ownership to…
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Customer service | Think |
| The Art of Customer Loyalty In a world where your competitors are only a click away, customer loyalty really is the new marketing. Today’s customers have access to an endless…
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Customer service | Think |
| Customer Retention Strategies A look at what customer retention is and 16 proven retention strategies.
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Customer service | Think |
| How to Start a Customer Rewards Program Giving something back to your best customers has become a competitive necessity in certain industries. Here's how to keep your best buyers loyal…
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Customer service | Grow |
| Implementing Customer Loyalty Programs A look into establishing a customer loyalty program.
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Customer service | Grow |
| The Personality that Succeeds in Customer Support This article from HelpScout goes over personality in customer support.
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Customer service | Think |
| Driving Optimum Customer Retention and Loyalty Performance group offers ways to improve customer loyalty through engagement.
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Customer service | Grow |
| How to Make the Most of Customer Feedback A guide to help you determine why gathering customer feedback is important, how to get customer feedback, and what to do with that feedback once you…
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Customer service | Grow |