Customer service

Resource Category Topic
Employee Empowerment is the Key to Customer Service Success
A few employee empowerment strategies that transcend industry, product and the like.
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Shep Hyken Amazing Customer Service Taxi Cab Story by Customer Service Speaker
Professional speaker and New York Times bestselling author, Shep Hyken, tells his famous customer service story about the taxi cab driver. This…
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Phone Training - Phone Skills by Canity
Don't just answer the phone, master it with Phone Skills by Canity.
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5 Free Customer Service Training Games
5 free customer service training games
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7 Ways to Improve Patient Satisfaction, Experience, and Custom Service, From Consulting in Hospitals and Healthcare
Here are seven bullet points emphasized frequently in hospital and other healthcare environments.
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Use Great Customer Service to Set Your Small Business Apart
Great customer service is key to making your small business stand out, learn more about how you can use this strategy to your advantage.
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20 Essential Customer Service Skills
The essential skill set for anyone aspiring to succeed in customer service.
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Telephone Customer Service
Here are some tips for providing excellent telephone customer service.
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Improving Customer Service Over the Phone
In this article, corporate trainers are working to improve service on the telephone. And call center operators describe what it's like on their…
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The Zappos Brand & Customer Service - Tony Hsieh - Motivational Speaker & Author
A video that's about how the Zappo's brand handles customer service.
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